Managing Stress Levels in the Hospitality Industry
Working in the hospitality industry can be exciting and exhilarating! You are part of a vibrant and dynamic people oriented environment full of energy and enthusiasm, welcoming happy guests and creating something; be that food, drink, or an experience. But behind all those smiles and friendly conversations, more often than not lies what quickly is becoming commonplace in the hospitality sector; stress!
Early morning and late night rosters, long shifts, juggling different jobs, peak periods and above all ensuring superior customer satisfaction at all times are factors that have contributed significantly in defining the current hospitality sector as one of high stress and pressure.
Whilst some positive stressors are actually good as they energize and create passion, it’s the negative stress that demands attentions and needs to be addressed sooner than later.
Being a hospitality recruitment consultant we often hear the ‘S’ word from candidates. Infact a lot of candidates report that they have also considered changing their career path and moving Industries all together because of the stress levels experienced within this Industry. We thought why not write a blog on managing stress.
So how can we manage stress in the hospitality industry?
At an organisational level:
- Education and Awareness- promote an environment where staff members are educated about the cause and symptoms of stress and help them to cope with the stress.
- An open and collaborative approach- Encourage open communication with staff members to identify individual stress profiles and how best to cope with these. Hold one on one or small group discussions on stress related subjects.
- Counselling- it is becoming more and more worthwhile for companies to introduce counselling services and offer stress management courses for staff members effected by stress related issues as this can assist in promoting a healthy and productive work environment whilst reducing absenteeism and low motivational levels.
- Address the stressors- consider reducing stress and increasing productivity for staff members by way of addressing environmental factors; furniture, ergonomics, air quality, lighting, heating/cooling as well as creating stress free personal/resting space are all factors that contribute towards creating positive or negative stressors.
- Provide better training, mentoring and career progression opportunities for a staff member to feel they can hone their skills and grow professionally.
- Offer job rotation and internal motivation opportunities so staff members can remain engaged and stimulated in their roles.
- Promote a healthy and positive team culture
- Work- home transition- encourage employees reflect on the day’s work during the last hour, to collate their thoughts and create an action plan for the next working day helping them feel more focussed, organised and ultimately re energised.
At an Individual level:
- Engage in relaxation techniques such as meditation and Yoga, long walks as well as any other physical activity that allows your body to reduce its blood pressure, maintain the breathing rate and reduce the heart rate in order for the body to recover from to being stressed and instead becoming more active!
- Health, nutrition and exercise – review your lifestyle and subsequently analyse your diet; large amounts of sugar, processed foods and caffeine can interfere with an individual’s resistance level thus increasing the reactivity of stressful situations.
- Goal planning – set goals and objectives both short term and long terms. This lends a sense of purpose for an employee promoting self-esteem, happiness and thus overall performance of the individual. Working towards and meeting such goals can create a sense of achievement and fulfilment thus empowering an employee to strive for more.
- Take a “breathe break”- a powerful relaxation technique; every hour or so take deep breaths, allowing your pulse to slow down, muscles to relax, hormonal and digestive systems to proceed with maximum efficiency and thus you feeling more rejuvenated like a mini vacation.
With effective stress management tragedies employed, every hospitality sector employer and employee can cultivate a work environment that is positive, productive and most importantly, stress free; that is the negative stressors!
The Talent Kitchen is a specialist recruitment agency based in Sydney concentrating on hospitality, leisure and catering sector roles. If you are a client or a candidate working within these sectors please give us a call and talk to one of our recruitment specialists.